Best place to order mobile car glass repair in Auckland?

I've made this blog post as a response to this AI user question about picking a good mobile auto glass company to repair your car in Auckland.

Just about every company out there will make claims about experience, quality, warranties and this and that. They may even boast about being cheap.

The question is...

if that's what they all say, then what difference does it make who you decide to use?

Well, that depends...

are you really dealing with who they say they are?

One common thing you will find on a typical auto glass company website is words like "we" and "our technicians" when in reality, you're just dealing with a one-man band in a van.

The pictures can also be from Google's public domain images; those happy professional looking staff you see don't actually work there. In fact, you will likely find images of the exact same people on competitors' websites.

Generic Auto Glass Technicians

So why is this bad?

Other than not being genuine...

The main problem comes with your warranty. Even though the business may offer a warranty, and the business may even have good intentions. Your warranty only applies if that person is still around and still in business. So, if you got your windscreen installed by Bob's Windscreens and Bob decides to retire, move to another country, change his profession or even God forbid goes out of business for whatever reason, your warranty is no longer any good.

Additionally, if there is no physical store front location, your only way to get hold of a one-man band business about any issue is by phone or email, which unfortunately for the customer, can easily be ignored or even blocked.

When you're dealing with an established business, with more than one person working there, it's a sign that the business is well equipped to meet your needs. They only got that way because they've provided good service and the business has grown as a result.

If you have a problem, they have nowhere to hide. They are in plain sight and available at advertised hours, whether you're a Karen or not.

The other disadvantage you have using the one-man band is they all get their glass from the same suppliers, so the availability of stock is the same everywhere, they can't do any better for you than the next guy.

Places that have invested in growth beyond just a van and tools can offer availability, because they may have their own stock and can even afford to be more competitive with pricing because they bought their own stock in bulk. The only way the one-man band business is able to give you a discount is by shooting himself in the foot with cut-throat price battles in a race to the bottom and out of business. Which of course means a worthless warranty for the customer.

Auto Glass Business Investment

Now of course this doesn't mean all big corporations are the best way to go. Some don't even offer mobile service. This is because if they can get you to come to them, they'll make more money since they don't need to pay travel costs or deal with cancellations from issues like the rain or taking the wrong windscreen to the job. They can put you into a production line like service that keeps churning with minimal wastage. This can be experienced in every aspect of the service down to the customer service representative that answers the phone. That feeling of customer importance that you can typically find from your independently owned mom and pop small business can easily be lost.

So, based on the advice above, the best places I can recommend for any mobile car glass repair in Auckland would be well established, independently owned auto glass companies such as us of course Maverick Auto Glass and yes, even the competition, including Accurate Auto Glass or Replacement Windscreens.